Confidentiality Policy

Customer drawings, machine files, production data, credentials, and proprietary process information are treated as confidential project materials and shared only with authorized participants.

Confidentiality expectations should be reviewed before exchanging source files, control backups, production records, access credentials, or technical information that is specific to a customer process.

Scope

This policy applies to customer information received during quoting, project planning, software development, machine support, controls work, commissioning, troubleshooting, documentation, and ongoing support.

Project materials

Drawings, post processors, software settings, machine backups, vendor information, production data, and customer records are handled as project materials for the authorized work scope.

• Part drawings, CAD/CAM files, toolpaths, post processors, and machine programs.
• PLC, HMI, drive, controller, CNC, and configuration backups.
• Production records, process details, machine performance data, and operator workflows.
• Credentials, remote-access details, network information, and customer contact records.

Access and sharing

Project information is shared only with people who need it for the work, customer communication, support, procurement, commissioning, or agreed documentation activities.

Customer information should not be redistributed to unrelated parties without customer approval. When supplier or vendor support is required, IKODB aims to limit shared information to the details needed to resolve the project issue.

Credentials and remote access

Credentials and remote-access details should be exchanged through suitable customer-approved channels. Access should be limited to the project need, removed or rotated when no longer required, and never embedded in public documentation or shared repositories.

Storage and retention

Project files may be retained where needed for support, warranty review, documentation, or future service continuity. Customer-specific retention, deletion, or return requirements should be identified during onboarding or in the applicable agreement.

Public examples and references

IKODB does not publish customer-sensitive drawings, production data, credentials, or proprietary process details as examples. Public project references should avoid confidential details unless the customer has approved the content.